Shipping Policy – cozygarden.online

Cozy Garden Website: cozygarden.online Support: Support@cozygarden.online

Last Updated: 15/JUL/2026

1. Scope

This Shipping Policy applies to all orders placed on cozygarden.online (the “Site”), operated by (“Cozy Garden,” “we,” “us,” or “our”). It forms part of our Terms of Service and should be read together with our Refund & Returns Policy. By placing an order you accept the timelines, conditions, and allocations of responsibility set out below.

2. Order Processing Time

2.1 Processing Window. Orders are processed within 1–3 business days of the order being placed and payment being successfully authorized and cleared.

2.2 What Processing Includes. Processing covers order verification, payment and fraud screening, address validation, picking, quality inspection, and packing. Processing time does not include transit time.

2.3 Start of the Processing Clock. The processing clock begins when payment clears, not when the order is submitted. Orders placed after 5:00 PM (MST, UTC-7) , on a weekend, or on a public holiday begin processing on the next business day.

2.4 Delays in Processing. Processing may take longer than 3 business days during high-volume periods (holiday sales, promotions, product launches), where an order is flagged for fraud or address review, where payment authorization fails or is pending, or where a product is temporarily out of stock. We will notify you by email if processing will be materially delayed.

3. Delivery Time

3.1 Estimated Transit Time. Estimated delivery is 5–10 business days after dispatch.

3.2 Total Estimated Timeline. Combining processing and transit, the total estimated time from order placement to delivery is approximately 6–15 business days. Business days exclude Saturdays, Sundays, and public holidays in both the origin and destination countries.

3.3 Estimates Are Not Guarantees. All delivery timeframes are good-faith estimates based on historical carrier performance. They are not guarantees, warranties, or contractual commitments, and they do not form part of the contract of sale. Actual delivery times vary by destination, carrier, customs processing, season, and factors outside our control. We do not offer guaranteed delivery dates, and we do not offer refunds or compensation because a delivery arrived later than an estimate.

3.4 No Guaranteed-Date Service. We do not currently offer date-certain, express, or guaranteed-delivery shipping options. Any date displayed at checkout, in a confirmation email, or on a carrier’s website is an estimate generated by an automated system and is subject to change.

4. Dispatch and Tracking

4.1 Dispatch Confirmation. When your order is dispatched, we send a confirmation email to the address you provided at checkout. Please check your spam, promotions, and junk folders before contacting support.

4.2 Tracking Numbers. Tracking numbers are provided when available. Some shipping methods, destinations, and lower-cost services may offer limited tracking, tracking only to the destination country, or no tracking at all. Where tracking is available, the number is included in your dispatch confirmation.

4.3 Tracking Activation Delay. Tracking information may take several days — commonly 2–7 business days, and occasionally longer for international shipments — to display activity after a tracking number is issued. A tracking number that shows “label created,” “information received,” “pre-transit,” or no data at all does not mean your order has not shipped. It means the carrier’s system has not yet published a scan. This is normal and is not a basis for a refund, cancellation, or dispute.

4.4 Tracking Gaps in Transit. International shipments routinely show no scan activity for extended periods while in transit between countries or in customs. Scanning resumes when the parcel reaches the destination country’s network. Silence in tracking is not evidence of loss.

4.5 Carrier Systems. Tracking data is generated and controlled by the carrier, not by us. We have no ability to alter, accelerate, or correct carrier tracking records.

5. Split Shipments

Orders containing multiple items may be dispatched in separate parcels, from separate facilities, on separate dates, with separate tracking numbers, and may arrive days apart. This is normal and does not indicate a missing item. Please check all tracking numbers associated with your order and allow the full delivery window to elapse before submitting a claim under Section 4.4 of our Refund & Returns Policy.

6. Cancellation and Changes After Dispatch

6.1 No Cancellation After Dispatch. Once an order has been dispatched to the carrier, it cannot be cancelled. Requests received after dispatch will be handled, if at all, under our Refund & Returns Policy.

6.2 No Redirection After Dispatch. We cannot change the delivery address, reroute a parcel, hold a parcel, or intercept a shipment once it is in the carrier’s possession. Any such request must be made by you directly to the carrier, using the tracking number provided, and is subject to the carrier’s own policies and fees.

6.3 Changes Before Dispatch. We will make reasonable efforts to accommodate address corrections or order changes requested before dispatch, but we cannot guarantee that a change can be applied once fulfillment has begun.

7. Customer Responsibility for Shipping Information

7.1 Verify Before You Order. It is your responsibility to verify that your shipping information is complete, accurate, and current before completing checkout. Your address is displayed for review on the checkout page prior to payment.

7.2 Required Details. A complete address includes the recipient’s full name, street address, apartment/unit/suite number, building name where applicable, city, state/province, postal code, country, a valid phone number, and a valid email address. Missing unit numbers are the single most common cause of failed delivery.

7.3 We Ship As Entered. We ship to the address exactly as you entered it. We do not correct, complete, or interpret addresses.

7.4 Consequences of Error. Orders that are undeliverable, returned, destroyed, or delivered to the wrong location because of an incorrect or incomplete address you provided are not eligible for refund or free reshipment. See Section 7 of our Refund & Returns Policy.

7.5 Safe Delivery Location. You are responsible for ensuring that the delivery address is a location where a parcel can be safely received. We are not responsible for parcels left at an address where they are subsequently stolen, damaged by weather, or taken by another person after the carrier’s delivery scan.

8. Delays Outside Our Control

8.1 No Liability for Carrier and Third-Party Delays. We are not liable for delays once a parcel is in the carrier’s possession. Delivery is performed by independent third-party carriers over whom we exercise no control. Circumstances that commonly cause delay and for which we accept no liability include, without limitation:

Customs and import processing, including inspection, documentation review, duty assessment, and clearance backlogs;
Carrier operational issues, including sorting errors, misrouting, capacity constraints, facility congestion, equipment failure, vehicle breakdown, and mis-scans;
Weather and natural events, including storms, floods, snow, hurricanes, wildfires, earthquakes, and volcanic activity;
Public holidays and peak seasons, including Black Friday, Cyber Monday, Christmas, Lunar New Year, Eid, Diwali, and equivalent periods in origin, transit, and destination countries, during which carrier networks operate at or beyond capacity;
Labor actions, including strikes, work stoppages, slowdowns, and lockouts affecting carriers, ports, customs, or postal services;
Air and sea freight disruptions, including flight cancellations, reduced cargo capacity, port congestion, and route closures;
Government action, including border closures, embargoes, sanctions, quarantines, public health measures, and regulatory changes;
Failed delivery attempts and parcels held for pickup where the recipient is unavailable;
Force majeure events as defined in our Terms of Service.

8.2 What We Will Do. Where a shipment is materially delayed, we will provide you with the full tracking record and open a trace with the carrier where the carrier’s rules permit. We will keep you informed. We cannot compel a carrier to act faster.

8.3 Lost in Transit. Where a parcel shows no delivery scan and no tracking movement for 20 business days after dispatch, you may submit a non-delivery claim under Section 4.5 of our Refund & Returns Policy. We do not treat a parcel as lost before that window has elapsed, because the overwhelming majority of apparently stalled international shipments are delivered within it.

9. Delivery Confirmation and Risk of Loss

9.1 Passing of Risk. Title and risk of loss pass to you upon the carrier’s delivery scan at the shipping address you provided.

9.2 Delivery Confirmation. A carrier delivery scan — including GPS-tagged scans, photograph confirmation, or signature — is conclusive evidence of delivery as between you and us. Claims of non-receipt for parcels marked delivered are addressed in Section 6 of our Refund & Returns Policy and are not refundable.

10. Shipping Destinations and Restrictions

10.1 International Shipping. We ship internationally to most destinations. Certain countries, territories, and remote postal codes may be excluded due to carrier limitations, sanctions, or import restrictions. Available destinations are shown at checkout.

10.2 P.O. Boxes, APO/FPO, and Restricted Addresses. Some carriers and products cannot be delivered to P.O. Boxes, parcel lockers, freight-forwarding addresses, or military addresses. Orders placed to such addresses may be delayed or cancelled.

10.3 Freight Forwarders. We do not ship to freight-forwarding services and do not accept responsibility for any order once it has been delivered to a freight forwarder, reshipper, or third-party consolidator. Delivery to such an address terminates all our obligations with respect to the order.

10.4 Compliance. You are responsible for confirming that the products you order may lawfully be imported into your destination country. We are not liable for products seized, destroyed, or refused entry by customs, and such orders are not refundable.

11. Customs Duties, Taxes, and Import Charges

11.1 Importer of Record. For international orders, you are the importer of record. You are solely responsible for all customs duties, tariffs, import taxes, VAT/GST, brokerage fees, handling fees, and any other charges imposed by the destination country.

11.2 Not Included in Our Price. These charges are not included in the product price or shipping fee you pay us, are assessed by the destination country’s authorities, and are payable by you directly to the carrier or customs authority.

11.3 Refusal to Pay. If you refuse to pay customs charges and the parcel is returned, destroyed, or abandoned, this is treated as a refused delivery under Section 7.3 of our Refund & Returns Policy and is not refundable.

11.4 Declarations. We declare all shipments accurately and at their true value as required by law. We will not mark shipments as “gift,” understate the declared value, or misdescribe contents. Requests to do so will be declined.

12. Shipping Rates

Shipping rates are calculated at checkout based on destination, weight, and service selected, and are displayed before payment. Promotional free-shipping offers apply only to the destinations, order values, and dates stated in the promotion. Shipping charges are non-refundable except as expressly set out in our Refund & Returns Policy.

13. Address for Support

Email: Support@cozygarden.online Business Hours: Monday–Friday, excluding U.S. public holidays Response Time: Within 2 business days

Please include your order number in all correspondence. Requests submitted without an order number cannot be located and will be delayed.

14. Changes to This Policy

We may update this Shipping Policy at any time. The version in effect on the date your order is placed governs that order. The current version is always available at cozygarden.online.